Ecommerce Chatbots: What They Are and Use Cases 2024

chat bot e commerce

Typically, a hybrid chatbot is a combination of simple and smart chatbots, built to simplify complex use cases. They are set up with some rule-based tasks, but can also understand the intent and context behind a message to deliver a more human-like response. Selecting, setting up, and utilizing AI chatbots for lead generation, upselling, and cross-selling are essential steps for integrating them successfully into your business model. In essence, incorporating AI bots is no longer an option but a strategic necessity for digitization and automation.

On top of that, you can share your finds with friends and get votes on which products to buy. And if you are curious about the history of the second-oldest luxury brand in the world, the chatbot will provide you with some interesting insights. Naturally, the bot also provides the handoff to the Client Advisor option. It’s a real treat for all luxury online shoppers and fashionistas. Like Sephora, this clothing giant launched an ecommerce chatbot on Kik. H&M’s chatbot sends pictures of outfits and asks users to choose a better match for them.

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Book a demo with Talkative today, and start getting the most out of chatbot interactions. But if you want to get the most out of an eCommerce chatbot, you need it to be powered by the right technology. Pizza chain Domino’s has one of the most widely dispersed chatbots on the market. It’s very conversational, being able to understand and respond to freely typed messages as opposed to just scripted conversations. Users typed, ‘Tell me a joke’, and the chatbot responded with a cheesy gag. After the joke, users were given the options to share it on Twitter or Facebook, or to make a donation.

AI chatbots allow you to get an overview of the total messages sent by the users. This data can help in understanding the engagement of the visitors, and if the conversational chat bot e commerce flow is intact or not. Businesses look for further categories that help them build a proper conversational flow for better bot performance and user engagement.

Best AI Chatbots (Free + Paid)

To complement its ecommerce store, the multinational clothing retail brand H&M developed a chatbot for the messaging platform Kik. An ecommerce chatbot is the perfect way to collect customer data without interrupting the digital customer journey. Chatbots are a great way to engage customers and provide personal customer support, which in turn drives conversions and sales.

chat bot e commerce