Spokesperson Barb Jackson CR, first consults with the homeowner, then submits a “pre-estimate” that supplies the adjuster with all the necessary information – setting attainable, realistic expectations, timeline and budget to create a scope of work – thus giving him (her) the ability to “sculpt” a workable model that functions for the homeowner, the insurance company and the contents team.

Consultant Kent Riddle tells us that the appearance of the job is as important as the quality of the work. Thus, in order to please a client it might be necessary to remove a couch from a deodorizing chamber, then wax and polish all the wood components so it looks “showroom worthy.” Taking the insured into account always produces superior results.