Alien Abduction Insurance

Alien Abduction Insurance

Insurance Business reported that Budget Insurance in the UK was promoting a new Alien Abduction Insurance policy option, offering to add their interested homeowner policyholders to a waiting list. Forbes reported in 2014 that a London-based firm had sold more than...
The $10,000 Lithograph that Wasn’t

The $10,000 Lithograph that Wasn’t

Artist Joan Miró was immensely successful among certain 20th Century aficionados. Some of his paintings had wild scribbles of line art, odd shapes and displays of color that attracted art collectors worldwide. When an insured claimed that a Miró lithograph was worth...
Looking Forward

Looking Forward

Recently, we had the opportunity to speak with a large restoration company in Australia (40 offices). In the middle of our conversation, COVID-19 came up, “Are you getting much COVID cleanup work?” we asked. “Almost none,” the Australians answered. “As of this week,...
Getting the Job Done – Peacefully

Getting the Job Done – Peacefully

You have probably already heard about the J. D. Power & Associates’ Home Claims Satisfaction Study, in which they stated, “Among home insurers that provide highly satisfying claims experiences, 71% of their claimants indicate that they ‘definitely will’ renew with...
Smoke Can’t Hide

Smoke Can’t Hide

A few years back an article by Barb Jackson CR, appeared in a leading industry magazine with the title, “Contents Valet Need to Breathe.” It addressed the challenges for indoor air quality while working on any given restoration assignment. But little has been written...
Agents Discover Contents Valet

Agents Discover Contents Valet

Contents restoration professionals are valet. Some companies have made them part of the company infrastructure, (and why not, a good contents team will blend in with any structural team, in any company – which is why we can loan our contents valet to other contractors...
Did you Know?

Did you Know?

Here is another of those “Clever Contents Pros” tips. Let’s say that you have been attending a CE class with the Contents Pros. The instructor has been writing on the white board and reaches up to erase what has been written, only to realize that he has been using a...
Question your way to Success

Question your way to Success

It isn’t easy for an adjuster or broker to select the best company to perform contents restoration. When they are faced with an insured’s fire damage, smoke damage, water damage or the myriad of challenges that attend the damage brought about by an unrelenting storm,...
Crime Scene | Cleanup Valet

Crime Scene | Cleanup Valet

When there has been a shooting, the contents valet step aside for the highly trained crime scene cleanup valet. Such was the case in a small business where a gunman had shot himself and one other. The valet arrived to find police, press and a whole lot of onlookers....
Content Valet = No “Push Back”

Content Valet = No “Push Back”

Author and inventor Buckminster Fuller, once wrote, “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” And that is how contents restoration was created. In the past we have heard...
Clever Contents Valet

Clever Contents Valet

Some time back an insurance broker wrote to us, telling how she really enjoyed our articles that contained, “Clever Tricks” from the contents valet. So we gathered up a couple of quickies that we think everyone will appreciate. If you ever see a contents valet...
Covid Sniffing Dogs | No Kidding!

Covid Sniffing Dogs | No Kidding!

In past Contents Solutions issues, we wrote about “mold sniffing dogs,” who were trained to locate hidden patches of mold in what appeared to be pristine homes. And you have probably seen “drug sniffing dogs” and “gun and bomb sniffing dogs,” used by security...
Kills Coronavirus for 90 Days

Kills Coronavirus for 90 Days

Researchers at a Hong Kong university have produced a new substance that acts as an anti-viral coating for up to 90 days. They explain that it is heat sensitive and opens (like a flower) at human touch. Then it releases its antimicrobial substance, which kills viruses...
Getting Insurance Policies Renewed

Getting Insurance Policies Renewed

You already know about the policy some contents valet have of giving a small courtesy gift box to the insured at the beginning and end of a job with the insurance agent’s card as the only literature inside, and saying something like, “Your agent, Susan Sondheim asked...
Keeping out of Trouble

Keeping out of Trouble

The RIA, IICRC, and AIHA have released a report urging contractors to no longer use phrases like, “Clean and disinfect,” but to now say, “…they perform services such as ‘wipe surfaces’ and ‘apply a disinfectant’.” This of course was to circumvent any misunderstanding...
Contents Manager Valuable Insights

Contents Manager Valuable Insights

Not all water damage is quickly or easily identified – unless you are a trained and experience Contents Project Manager. Let’s say that a family has returned from a storm shelter to find that their home was inundated by flood waters. They drag all their wet items...
Water Damage Hidden Challenges

Water Damage Hidden Challenges

The Insurance Information Institute tells us, “Flooding is the most common and costly natural disaster in the United States, causing billions in economic losses each year. According to the National Flood Insurance Program (NFIP), 90 percent of all natural disasters in...
When We Are All “On the Same Page”

When We Are All “On the Same Page”

The contents valet function best when they work in an atmosphere of mutual respect and of course, trust and transparency. One contractor still talks about the day a slowdown had paralyzed his company and had used up the resources on which he relied. He might have just...
Transparency and Justification

Transparency and Justification

Some adjusters find themselves facing huge stacks of claims, and only limited time to go through them to serve the insureds. Others like to go over a job with minute scrutiny. Experienced Contents Managers know this and once they understand the adjuster’s “rhythm,”...
Transparency or TMI

Transparency or TMI

In this issue of Contents Solutions we are extolling the virtues of transparency in business interactions, but there are times when discretion and privacy must supersede being open about certain aspects of the job. Imagine a small group of structural workers carrying...
Don’t Be Transparent — Be Real

Don’t Be Transparent — Be Real

“Transparency” seems to be a new buzzword for our culture. We want full transparency from our government. We need it from our police departments and frankly homeowners, adjusters, agents, property managers, etc. deserve it from contents restoration companies. Barb...
Vinegar is Great. But…

Vinegar is Great. But…

The truth is, we like vinegar as a cleaning agent. White vinegar and its twin brother apple cider vinegar, are being used by cleaning crews throughout North America to clean glass, showers and tubs, toilets, appliances and a host of other surfaces. But it is made from...
Quick & Easy Negotiations

Quick & Easy Negotiations

One customer wanted the contents team to use baking soda and vinegar to get the smoke odors out of her kitchen (she had heard that “natural” cleaning products were way better than “manufactured” innovations). Baking soda and vinegar are great for science class...
Swiss Army Knives of Restoration

Swiss Army Knives of Restoration

We have often referred to contents valet as “The Swiss Army Knives” of restoration. In the above article we mentioned that some of the team were assigned to clean the vats and wine-processing plant, getting fire retardant and smoke odors out so the state investigator...
Contents Valet – Get help from Robots

Contents Valet – Get help from Robots

In a past issue of Contents Solutions, we told of “robots” that were being used in some hospitals to decontaminate rooms using ultraviolet light bursts. But they weren’t the first use of ultraviolet light for disinfection. It turns out that scientists discovered its...
Moving Company VS. The Contents Valet

Moving Company VS. The Contents Valet

You already know that moving companies pay about 60 cents a pound for things they damage. Thus a $1000 television, weighing 30 pounds, will only get the owner about $18. On the other hand, no matter if the TV was damaged by fire, flood  or in transport, the Contents...
Disinfecting Dilemma

Disinfecting Dilemma

In this topsy-turvy world where an infectious disease is ravaging a major part of the country, some well-meaning homeowners have been known to make mistakes in their house cleaning regimen. You already know about things like not mixing bleach with ammonia (even though...
Can’t touch that! Pack Out Don’ts

Can’t touch that! Pack Out Don’ts

There are certain items and substances which the pack out team have to disallow from their lists of things they will pack, transport and store. Gasoline, paint, nail polish remover, and other flammables come to mind, as do guns, ammunition, insecticides and other...
Miracle Clean up in Aisle 3

Miracle Clean up in Aisle 3

Okay, picture this – there was a “Big Box” department store that had a small fire in the men’s department. Strong smoke odors were contained to that one part of the store, but the general manager did not want to close the store (it normally stayed open 24 hours) and...
Old Tech that was Build to Last

Old Tech that was Build to Last

There are startling new inventory methods available in modern contents restoration companies. And most of them have a foundation that is over a decade old. Because it was so good, most companies use it as a foundation for their new technologies. It is as simple as...
Super Heroes Don’t always wear capes

Super Heroes Don’t always wear capes

So there was a contents company that was performing a “Deep Cleaning” for a suburban home in which a grandpa had contracted the COVID-19 virus and had gone to the hospital. But when the Contents Manager arrived, dressed in full hazmat PPE (including mask), the two...
Cleaning Water Damage with… Water

Cleaning Water Damage with… Water

You may recall the article in an earlier issue of Contents Solutions, in which a contents specialist was faced with nearly 30 computers that had been saturated with water from fire hoses. When water and soot mix together they form an acid that can actually...
Hoarding Houses

Hoarding Houses

Have you ever wondered who cleans out a “hoarding house” when a restoration company is called for such an assignment? Well we have heard of structural workers literally taking snow shovels, wheel barrows and wagons to empty out a house right down to the drywall. But...
Contents Valet for Hire

Contents Valet for Hire

After a severe flood, it was all hands on deck for a large, water- logged home. Contents valet and structural workers worked side by side. The homeowners had moved several items out onto the front lawn, the frontline workers got the rest. All non-salvageable items...
Ozone? Really?

Ozone? Really?

For years we have pointed out that ozone can remove odors from homes and offices and it is a cost effective way to do so, but we have also pointed out that it can be hard on oil paintings, plastics, leather and even some metals. But now it has made a resurgence as a...
Saving Families most Precious Items

Saving Families most Precious Items

You may have seen the headline, “Mortuary gives wrong ashes to family — who then scatter them.” and, “Family receives wrong ashes for cremated mother.” That one was from a family whose mother had asked that her ashes be spread on the ocean. WMC Channel 5 reported,...
Secret of Packing Materials Revealed

Secret of Packing Materials Revealed

Experienced adjusters can often tell at-a-glance whether a team used too many boxes or not enough to justify their invoice. And experienced Contents Supervisors most often have the same instincts on any given job. But what does a contents team do when faced with odd...
To Toss or not to Toss

To Toss or not to Toss

Famed motivational speaker, Anthony Robbins, once said, “Nothing in life has any meaning except the meaning we give it.” This sometimes becomes of paramount importance when a contents manager has to decide whether a given item should be “total-lossed” or restored. A...
Fragile and Expensive Books Restored

Fragile and Expensive Books Restored

When Hurricane Ike slammed into Galveston Texas, it tore through a two- story book store like a locomotive – leaving the first floor with a foot of mud, debris, and thousands of rare and vintage books scattered, damaged and some floating in severely contaminated...
Coronavirus Deactivators

Coronavirus Deactivators

There is a website (and download) from the American Chemistry Council that lists products that have been pre-approved by the EPA. It says in part, “The American Chemistry Council’s (ACC) Center for Biocide Chemistries (CBC) has compiled a list of products that have...
In House Washing Saves Millions

In House Washing Saves Millions

Some contents restoration companies have elected to perform in-house laundering of virally infected or smoke-impregnated soft contents. In fact various restoration companies have banded together to support others with similar machines. One such consortium claims,...
How to Kill Coronavirus Part 2

How to Kill Coronavirus Part 2

So how do we know that the solutions used by the contents pros to deactivate COVID-19 actually work – even though the testing process is not yet officially complete? FactCheck.Org, a highly awarded “watchdog” and fact checker for news worldwide points out, “…the EPA...
How to Kill Coronavirus (COVID-19)

How to Kill Coronavirus (COVID-19)

Viruses are not technically alive, so they can’t be “killed” per se. But they can be “deactivated” with disinfectants. The contents valet have compounds that have deactivated coronaviruses before – SARS coronavirus, MERS coronavirus, as well as a host of other...
Deeply Serious Protocols

Deeply Serious Protocols

Some of the articles in this issue may give the false impression that we are cavalier in our attitudes toward this very serious virus. We aren’t – we are confident. When we say that experts tell us it has a less than 2% fatality rate – we know that it took someone’s...
Raw Sewage, Ebola & Germs OH MY!

Raw Sewage, Ebola & Germs OH MY!

When there is a Category 3 (think “raw sewage”) water damage job. Some contents restoration companies find that they spend much of their time separating total loss items and creating accurate lists.   However, there are cases in which Exclusively Contents Inc....
Contamination Inside and Out

Contamination Inside and Out

When there is contamination inside and outside of an office or home, from mold growth, airborne contaminants, sewage back up, or flood. There is sometimes a disagreement between the homeowner or office manager, and the adjuster, or the contents professionals.  ...
Prison Sewage

Prison Sewage

It has often been said that the “Sing Sing” prison is not a pleasant place to live. But when a prison sewage pipe broke inside the facility, things went to a whole new level!   The product selected by Exclusively Contents, Inc. to clean and sanitize the...
Coronavirus! Yes we can handle that

Coronavirus! Yes we can handle that

They called it “coronavirus (Covid-19),” because, under high magnification. It has little spikes with protuberances at the ends (sort of like a crown). Even so, researchers tacked on another word, “Novel,” so the new one was officially called, “Novel Coronavirus,”...
Closing cases with valet on your team

Closing cases with valet on your team

Let’s take a look at some practical examples of a contents manager making things easier for an adjuster. It isn’t always monetary when an argument arises between an insurance representative and the insured. A year or two ago, we reported a case in which an elderly...
Inside the Contents Valet Magic Box

Inside the Contents Valet Magic Box

The CDC has a website where they research many types of disinfectants and sanitizers. They pointed out that alcohol, as an example, does pretty well with some bacteria, but, “… lack sporicidal action and they cannot penetrate protein-rich materials.” Bleach looks...
They took her Contents Valet on the JOB

They took her Contents Valet on the JOB

Do you recall the article about the contents pros who hired a cosplay batman to return some memorabilia to a little boy? Well, sometimes you don’t need a cape to be a hero. The structural restoration team had arrived before the contents pros were assigned the job. The...
Contents Valet Protect Flooring

Contents Valet Protect Flooring

From the moment the contents restoration professionals arrive at a client’s front door, they are on the job. They restore the home or office – not contribute to its further damage. That’s why, in the middle of winter, you will see them lay down as many as 18 feet of...
Scaling Up Your Drying with Heat

Scaling Up Your Drying with Heat

Article written by Alan James   As storms, hurricanes and floods become more frequent, the need to restore properties to a pre-loss condition faster and more efficiently will become more and more critical. As average temperatures across the globe have increased,...